Terms and Conditions

The website queenspins-au.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Novatrix SRL, a Costa Rica-based business with company registration number 3-102-893958 and registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. The company is operating under E-gaming license No. 0000002 issued by the Tobique Gaming Commission.

It is the player’s entire obligation to ask about the current rules and regulations governing online gambling in the specified country.

The Casino has the right to unilaterally amend these Terms and Conditions as needed. We will try our utmost to tell our gamers about any substantial changes via email. However, we urge that all players read this page on a frequent basis to check for any changes.

The casino only accepts players from areas where internet gambling is allowed. Before placing any bets, players must ensure that they are in conformity with their local gambling and age rules.

Only adults (18 and older, or the legal age in their jurisdiction) are permitted to play. If the Casino’s age verification standards are not satisfied, accounts may be suspended.

Sweden-based players are not eligible for any perks, including participation in promotional programs, VIP awards, or comp point exchanges.

Users from the following countries and territories (“Restricted Countries”) are not permitted to deposit or play real money games:
Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and, Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Democratic Republic of the Congo, Dutch West Indies, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kenya, Kiribati, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Macao,Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Netherlands, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Republic of the Congo, Réunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten (Dutch part), Slovakia, Solomon Islands, Somalia, South Georgia and the South, Sandwich Islands, South Korea, Republic of the Sudan, Republic of South Sudan, Spain, Sri Lanka, St Eustatius And Saba, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States of America, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

If a player violates the Restricted Countries policy, the Casino cannot guarantee that withdrawals or reimbursements will be processed successfully.

Please remember that some games may be inaccessible in some areas due to game provider rules, which might change over time.
Using a VPN to evade the provider’s ban is absolutely forbidden and may result in the forfeiture of winnings.

The website supports the following currencies: AUD, CAD, EUR, USD, NZD, NOK, BTC, and INR.

According to the regulations of the country in which you live, you are entirely liable for paying any fees and taxes that are imposed on your wins.

You attest that you are aware of and comprehend the rules governing the games available on the website by agreeing to these terms and conditions. You are free to become familiar with each game’s theoretical payoff %.

By using the Website, you acknowledge the financial risks of gaming, and the Casino is not responsible for any losses.

The Casino is not liable for technological problems, such as device malfunctions or internet outages. Errors in wagers or payments can be remedied or reversed. Mistakenly credited monies are still the Casino’s property and must be refunded.

The Casino does not guarantee uninterrupted service and is not responsible for any resulting losses. Players must indemnify the Casino from all lawsuits originating from their use. Accounts may be suspended or canceled for violating the Terms.

Each player is allowed only one (1) personal account. Creating multiple accounts may result in their termination and cancellation of all winnings at the Casino’s discretion. Players must not share their accounts or allow third parties, including minors, to use the Website. Any winnings, bonuses, or funds obtained from a duplicate account may be reclaimed, and withdrawn amounts must be returned upon request. The Website is for personal use only and cannot be used for commercial gain. Players are responsible for keeping their account details up to date.

Queenspins Casino reserves the right to request video verification via Skype. The player must complete the verification at an agreed time with the Risk Department, with a maximum of three reschedules for valid reasons. Refusal to comply will result in forfeiture of winnings and permanent account closure.

The Casino rigorously outlaws all forms of fraud, including collusion, chargebacks, multiple accounts, and system manipulation. Suspected accounts may be closed, payments withheld, and instances reported to authorities.

Advantage play is not permitted. Bonuses and wins may be invalidated if promotions are exploited by entering incorrect information, creating several accounts, or forging documents.

Verification may necessitate the production of documentation or audiovisual evidence. Players must disclose software faults or bear the associated expenses. Withdrawals may be subject to fees if the sum of bets is less than three (3) times the last deposit. The casino does not offer financial services.

The Website accepts a variety of payment methods, including Visa, MasterCard, and other choices. All Paysafe transactions are conducted by Dama N.V. To find the best payment methods for your country, please contact our support staff at [email protected].

You can only use wallets and cards that are registered on your name. Deposits from third parties are prohibited. The initial deposit may be refunded to the owner of the payment account and any winnings may be seized if a violation is found during security checks. Money deposited from third-party accounts that is lost is not the Casino’s responsibility. The maximum limitations vary depending on the payment provider used, however the minimum deposit is €20 (or its equivalent). Deposit limitations do not apply to cryptocurrency deposits made through CoinsPaid. You can use another accessible payment method to establish gaming limitations.

Withdrawals begin at €20 (or equivalent) and are limited by the payment provider’s guidelines. Any withdrawal that exceeds these restrictions will be handled in portions. The Casino maintains the right to validate your identification before making any payments, and withdrawals may be held until verification is complete. False or incomplete personal information may lead to withdrawal refusal and account termination. The Casino may also disclose such acts to relevant regulatory authorities.

Withdrawals may be made using VISA (OCT) and Mastercard (Payment Transfer), as long as the card is personal rather than corporate and issued in a recognized country. Even in supported locations, banks may choose to prohibit or deny transactions. Bank transfers are normally handled within three banking days, although this technique does not allow for USD payments. In rare situations, withdrawals may be subject to intermediate bank costs, which are typically less than €16.

Unless otherwise noted in a campaign, the maximum withdrawal amount is €7,500 per week and €15,000 per month. VIP players may be eligible for higher withdrawal limits, at the discretion of the casino. Up to €15,000 in monthly payments may be made on winnings over €15,000 until the entire sum is distributed. Progressive jackpot winners, on the other hand, are fully compensated.

Please be advised that the Casino is not a bank. Interest is not charged on player accounts, and there are no services for money conversion or exchange available. Exchange rates used by banks or payment processors may cause slight variations in transactions in currencies other than euros.

Refunds must be requested within 24 hours of the purchase, or within 30 days if unlawful access is indicated. If a credit card is used to fund the account, withdrawals may be handled as refunds up to the amount deposited, with any excess paid via alternate methods. Bonuses and prizes will be subtracted before refunds are issued. Transactions that are deemed hazardous may be reimbursed and the relevant authorities alerted. The players are responsible for all refund fees.

Accounts that have been dormant for 12 months are subject to a monthly charge of €10 (or equivalent), which is deducted until the balance is zero or the account is reactivated.

Claims involving these Terms or Casino services must be made within one year.

To raise concerns about our services, please contact our customer service staff using the contact information provided on our website. Our support team handles complaints, which escalate if not resolved quickly. We will keep you adequately updated on the progress of your complaint.

Complaints can only be filed by the account holder. You may not transfer, assign, or sell your complaint to any third party. If a complaint is handled by someone other than the account’s owner, the Casino will disregard it.

In the event of a disagreement, server logs and records will be used as the ultimate authority. If there is a conflict between the outcome on your screen and the game server, the server’s record will take precedence. We will contact you about disputes using the information you supplied in your Player Account.

You may not transfer, assign, or pledge any rights associated with your account, wins, deposits, or claims without the Casino’s permission. This involves the sale, giving, or exchange of accounts and assets.

All issues will be decided exclusively through arbitration in Cyprus under the Cyprus Civil Procedure Rules.