Privacy Policy

Personal data – Any information that directly or indirectly identifies a natural person (‘data subject’) using an identifier such as a name, ID number, location data, or online identification.

Processing – Any action taken on personal data, whether automated or not, including collection, storage, use, disclosure, modification, or deletion.

Profiling – The automated analysis of personal data to assess or forecast human characteristics such as work performance, financial condition, health, interests, behavior, or location.

The controller – The entity that determines the purpose and method of processing personal data, whether alone or with others.

Processor – An entity that handles personal information on behalf of the controller.

Recipient – Any person, authority, or body that receives personal data, with the exception of public authorities that treat data as required by law.

Third-party – Any person, authority, or body other than the data subject, controller, processor, or their authorized personnel.

Consent – A data subject’s freely provided, precise, informed, and clear acceptance to personal data processing.

Personal Data Breach – A security breach that results in the unintentional or illegal loss, modification, disclosure, or access to personal information.

A group of undertakings – The main corporation and its subsidiaries.

A supervisory authority – An independent public entity formed by a member state under GDPR Article 51.

This Privacy Policy, together with our Terms and Conditions and Cookie Policy, explains how we collect, utilize, and safeguard your personal information. By creating an account, you confirm that you agree to this policy. If you do not agree, your access to some features may be limited.

We may amend this policy from time to time, and continuous use of our website constitutes acceptance of such changes. Queenspins.com respects your privacy and maintains personal data in accordance with GDPR (Regulation (EU) 2016/679). Our services are intended for those over the age of 18, and any information obtained from minors will be handled in accordance with relevant laws.

Novatrix SRL, a Costa Rica-based business (No. 3-102-893958) with a registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica, owns and operates Queenspins.com (“Casino,” “Website,” “Company,” “We,” “Us,” and “Our”). Novatrix SRL holds an E-gaming license No. 0000002 issued by the Tobique Gaming Commission. Novatrix SRL processes paysafe payments.

As a data controller, we are legally compelled to handle personal information provided by players in order to participate in gaming and associated services.

We value privacy and have established a Data Protection Officer (DPO) to guarantee compliance with data legislation. If you have any questions about privacy or want to exercise your rights, please contact our DPO at [email protected].

You may contact us about this Policy at:

• Confirm or change your personal details;
• Inquire about how we utilize your personal information;
• Request a copy of the data you have stored;
• Avoid direct marketing.

If you consented to receive promotional materials, we may send marketing messages depending on your permission. You may change your account settings at queenspins.com/user.

Contact us via email at [email protected] with any requests or concerns.

• Live chat: Queenspins;
• Email: [email protected].

If you feel your privacy rights have been abused or want additional information, please contact our DPO at [email protected]. We attempt to answer within a month, but complicated requests may take longer.

We gather a variety of information, including:

• Information You Provide: Data you enter while registering, making a purchase, engaging in promotions, or contacting support. This contains your name, username, address, date of birth, nationality, ID number, email, phone number, financial information, proof of identification, proof of residence, and proof of finances;
• Technical information: IP addresses, login information, browser type, time zone, operating system, URL visits, and cookie data;
• Gameplay details: The number of games played, the duration of the session, and the page interactions;
• Analytics Data: Usage data such as pages seen, time spent, actions done, and error logs are gathered for troubleshooting and research purposes;
• Data from other websites/services within our Group are utilized for statistics, anti-money laundering, and responsible gambling purposes;
• Third-Party Data: We collect information from business partners, payment processors, analytics providers, and marketing affiliates to help us provide services and tailored content. These partners process data in accordance with our guidelines.

We collect and process the following types of personal information:

• Identity information: Name, email, username, date of birth, and gende;
• Contact information: Your address, email, phone number, and other communication details;
• Financial information: Salary, source of funds, bank details, payment methods, and KYC papers;
• Transaction data: Deposits, withdrawals, wagers, and gaming history;
• Technical data: IP addresses, login information, browser details, time zone, and device information;
• Usage data: Site activity, login/logout timings, play length, promotions claimed, responsible gaming information, and AML categorization.;
• Marketing data: Preferences for marketing and communication;
• Special categories: Responsible gaming data (medical-related) and racial/ethnic origin (based on submitted papers).

Anonymous data, in which the identity is eliminated, is not considered personal data.

We utilize your information to comply with our conditions, offer gaming services, handle transactions, prevent fraud, and react to queries. With your permission, we may send you marketing messages and tailored advertisements. We also notify you of service changes and follow all legal requirements, including anti-money laundering regulations.

We process personal information in accordance with our legal duties, contractual requirements, permission, and reasonable interests. The main data categories and the rationale for processing them are summarized below:

• Identification Data (Name, Email, Date of Birth, Gender) – Collected upon registration to create accounts, verify them, and identify customers. (Legal basis: Contract; Legal Obligation);
• Contact Information (Email, Address, Phone Number, Skype, etc.) – Collected upon registration/KYC for support, marketing (with consent), and identity verification. (Legal bases: Contract, Legitimate Interest, Consent, Legal Obligation);
• Verification Data (ID, Proof of Address, Source of Funds/Wealth) – Required to comply with AML regulations. (Legal Basis: Legal Obligation);
• Financial data (bank/payment details) – Required for transactions, KYC checks, and fraud protection. (Legal bases: Contract, Legal Obligation, Legitimate Interest);
• Transaction Data (Deposits and Withdrawals) – Used for service delivery, AML compliance, and social responsibility initiatives. (Legal basis: Contract; Legal Obligation);
• Gaming Data (Gameplay Activity) – Required for service providing and remote gaming legislation compliance. (Legal basis: Contract; Legal Obligation);
• Communication Data (Emails, Chats, and Phone Calls) – Used for customer service and legal claims if necessary. (Legal basis: Contract; Legitimate Interest);
• Profile Data (Gaming Habits and Preferences) – Used to improve services, tailor user experiences, and categorize responsible gamers. (Legal basis: Legitimate interest, consent, and legal obligation);
• Responsible Gaming Data (Self-Assessment Tests) – Used in responsible gaming profiling and investigation. (Legal basis: Legal obligation, Legitimate interest);
• Technical and use data (IP address, device information, cookies) – Used to verify location, prevent fraud, and optimize the website. (Legal basis: Legal obligation, Legitimate interest);
• My RTP Data (Gameplay Statistics) – Ensures compliance with RTP regulations. (Legal basis: Legal Obligation).

Because of the nature of our service, we might have to share your personal information with a variety of reliable third parties in order to handle it as described above in this Privacy Policy. Among these third parties are:

• Any Group member who needs access to your personal data in order to fulfill your request for services. Any member of the Group may receive and collect information about you, and they may use it to prevent fraud and bonus abuse, comply with AML regulations, and support responsible gaming in order to fulfill the Group’s legal duties and legitimate commercial interests;
• To all Group members in order for those other Group businesses to get in touch with you with their goods and services, as long as you have given your permission to receive direct marketing for other Group websites;
• Your personal information will also be accessible to the company’s employees, including the Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, and other chosen staff members, in order to carry out their responsibilities, assist you, and provide the services you requested;
• In order to preserve the player’s information’s confidentiality, all of our personnel who have access to or are involved in its processing have signed confidentiality agreements (NDAs);
• Game providers: In order to give us the games you play on our website, our game providers occasionally need access to specific data parameters (such as your IP address and username, for example). Please visit the appropriate game provider’s website to see their privacy notice; NetEnt’s privacy policy is also applicable when you play casino games created by NetEnt.;
• Payment providers and associated service providers: In a similar vein, we could give your personal information to the companies who handle payments you make and receive on our website. Please visit the appropriate website of the payment provider you used to review their privacy policy;
• Marketing partners: If you agree to receive marketing and promotions, we may give our marketing partners your contact information (email address or mailing address). These partners handle sending you all of our marketing materials, such as direct mail, promotional emails and SMS, and occasionally phone calls;
• Governmental or regulatory authorities: If required or permitted by law, we may give your personal information to courts, law enforcement, governmental or regulatory bodies, or other public authorities. We do not undertake to contest every demand, but we may do so if we feel that the requirements are excessive, ambiguous, or lack the necessary power;
• Client communication software: To facilitate contact with you, we employ third-party software. We can send you emails and hold live chat conversations with you anytime you have questions thanks to this program;
• In order to fulfill our legal obligations in this area, we may use third-party software to perform specific AML and fraud verification checks. These checks include those involving age and identity verification tools, AML and fraud verification tools, and other suppliers that can validate Know Your Client (KYC) information in general;
• In addition to the aforementioned, if we buy any additional companies, we could potentially divulge personal information. The personal information of our customers will probably be sold or transferred if the firm experiences any structural changes, such as a merger, acquisition by another business, or partial acquisition. As part of our policy, we shall send out an email to our gamers before implementing such a transfer of personal data;
• Selected third parties, with whom we have a data processing agreement that guarantees the protection of your personal data, such as our attorneys, advisors, and consultants, whom we may occasionally work with to manage risks, get expert advice, or establish and defend our legal claims, whether in court or through an extrajudicial process. Access to personal information may be necessary for this; government agencies and regulatory bodies that register problem gamblers or for any other responsible gaming purpose; and any business, government agency, or regulatory body that keeps a database or register with the aim of preventing money laundering, crime, or the financing of terrorism and proliferation.

We constantly make sure that every third party that has access to your personal information is obligated to protect it securely, process it legally, and always adhere to our stringent rules of conduct and privacy policy. We forbid any outside service providers from using your personal information for their own objectives. These third parties, often referred to as “Data Processors,” may only use your personal information to the extent that we ourselves are permitted, and their processing is only done for specific reasons, in compliance with our directives as Data Controller, and on our behalf. Additionally, we always work to make sure that we don’t give out more information than is required in order for the service providers to complete the processing tasks as directed by us.

Your personal information may be transferred to nations outside of the European Union (EU), the European Free Trade Association (EFTA) regions, and the European Economic Area (EEA) by us or our service providers in order to deliver our services to you or to interact with service providers and data processors. However, we must make sure that your personal information is protected throughout these transfers in compliance with the General Data Protection Regulation (GDPR).

The following services may need this transfer in order to be provided to you: a) handling your wagers and payment transactions; b) offering you gaming and other supplementary services that you request on our website; c) determining and carrying out the required verification checks.

We apply suitable protections, such as the standard contractual provisions for data protection established by the European Commission, to ensure that your personal data is adequately protected during transfers to third countries. Additionally, we take every precaution to guarantee that your data and information are handled safely, in compliance with this Privacy Policy, and in compliance with all relevant data protection regulations.

You agree to the application of these safeguards and the potential transfer of your personal data to third countries by using our services and visiting our website. Do not hesitate to contact us if you have any queries or worries about these transactions.

We will only keep your personal information for as long as is required to fulfill the objectives for which it was acquired. Such objectives might include meeting any legal, accounting, or reporting obligations.

We examine multiple variables when establishing the appropriate retention period for your data, including the purposes for which we collect and process such data, the corresponding regulations and/or regulatory requirements imposed on us, the type and level of importance of the personal data, and the potential risks associated with its unauthorised use or disclosure.

As mentioned in our Terms and Conditions, you and the Casino can close your Player Account at any time. Following the closing of your account, we will keep your personal information on file for as long as needed by law. This information will only be utilized if requested by competent authorities in situations of inquiries about financial and fiscal records, fraud, money laundering, or investigations into any other unlawful behavior.

We may also retain anonymized versions of your data to improve our content and marketing communications in cases where no automated decision-making is involved.

Please be aware that we must keep player personal information provided at registration and any information transferred during the operation of a player account for at least five years following the last player transaction or account closure due to anti-money laundering laws in EU-licensed gaming jurisdictions. Erasure requests made before the end of this time frame will thus not be considered.

According to the applicable legislation, you have certain rights regarding your personal data.

• Access Your Data – Request a free copy of the personal information we have on you;
• Correct Your Data – Request corrections if any of your information is incorrect or incomplete. We may need supporting papers, such as ID or proof of address;
• Erase Your Data – If you have no legal need to keep your data, request that it be deleted. However, we may reject it if we are obligated to store it for legal or regulatory purposes, or to protect our interests in a legal dispute;
• Object to Processing – If we process your data for our legitimate purposes, you may object if you feel it violates your rights and freedoms. We may overrule this objection if we can show strong genuine grounds;
• Restrict Processing – Request a temporary pause in processing if you question the accuracy of your data, object to its use, or require it for legal purposes;
• Transfer Your Data – Request your data in a structured format for transfer to another service, which applies to automated data supplied by permission or contract;
• Withdraw Consent – If you have already consented to data processing, you may withdraw your consent at any time using your account settings;
• File a Complaint – If you feel your rights have been infringed, you may contact a data protection authority.

We usually don’t use fully automated decision-making while we’re forming and executing our business relationship. With the exception of situations where it is mandated by law, we will tell you individually if this approach is utilized.

We are dedicated to safeguarding your personal information in accordance with applicable laws and industry best practices. We have strong security measures in place to guard against abuse, loss, and illegal access to your data. Only authorized people with a legitimate business need are permitted access.

A unique ID and password protect your player account, and for further security, you may activate two-factor authentication (2FA). To avoid unwanted access, it is your responsibility to keep your login information private.